Good Morning! We cant get access to Microclimates Anguilla Resort. Greenhouse 2 isn’t operating.
Good Morning Rohan!
Your system appears to be operating now. We see there was an internet issue between 6am and 8am this morning your time, which shouldn’t have affected your operation, but apparently did.
Looking into the logs, it appeared the connectivity issue resulted in some system restarts. We are researching the underlying cause, and will reply when we have more information.
In the meantime, was there anything else happening during this time that might help us determine the root cause?
Thank you,
-Loren
Thank you very much Loren. The system is running smoothly and there is nothing else happening at the moment.
This was a strange one. It appears the local network was having issues, as the Veea not only couldn’t talk to the internet, but it also couldn’t talk to the Opto22 units. It happened a few times between 6am and 8am this morning, and it has happened once since.
If you discover something about your internal or external network, post it here so we can see if it could be the cause, and if there’s something we can do to alert you if it happens again.
We will keep an eye on it, and if it happens more often we may want to speak with someone from IT.
Thank you,
-Loren